Effective Date: 26 September 2026 Last Updated: 26 September 2026

 

Novoleo Therapy and Fitness ("Novoleo," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, novoleotf.com (the "Site"), or interact with us through forms, phone, email, or in connection with our in-home physical and occupational therapy services in Palm Beach County and Martin County, Florida.

This Privacy Policy applies to information collected through our Site and general business communications. It does not govern how we handle Protected Health Information ("PHI") created or received in connection with your medical treatment — that information is governed separately by our HIPAA Notice of Privacy Practices, available [insert link/location], as required under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

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1. Information We Collect

We may collect the following categories of information:

Information you provide directly:

• Name, email address, phone number, and mailing address

• Insurance information (for benefit verification purposes)

• Information submitted through contact forms, intake forms, or email sign-up forms

• Communications you send us (e.g., messages through our contact form or chat widget)

Information collected automatically:

• IP address, browser type, device type, and operating system

• Pages visited, time spent on pages, and referring website

• Cookies and similar tracking technologies (see Section 5 below)

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through the Site itself. Health-related information necessary for treatment is collected through our clinical intake process and is governed by our HIPAA Notice of Privacy Practices, not this Policy.

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2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations or appointments

• Verify insurance benefits prior to treatment

• Communicate with you about our services, including appointment reminders

• Improve our Site, services, and marketing

• Comply with legal obligations

• Send newsletters or promotional communications, where you have opted in

We do not sell your personal information to third parties.

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3. How We Share Your Information

We may share information with:

• Service providers who help us operate our business (e.g., our website host, scheduling software, billing/insurance verification services, email marketing platform)

• Insurance providers and Medicare, as necessary to verify benefits and process claims

• Your referring or treating physicians, as necessary to coordinate your care

• Legal or regulatory authorities, where required by law

We do not share your information with third parties for their own independent marketing purposes without your consent.

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4. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Cookies and Tracking Technologies

Our Site, built and hosted on the Wix platform, may use cookies and similar technologies to:

• Enable core site functionality

• Analyze site traffic and usage patterns

• Support features such as chat widgets and contact forms

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

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6. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms (Instagram, Facebook, YouTube). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies directly.

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7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can address it.

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8. Your Choices

You may:

• Opt out of marketing emails at any time by using the "unsubscribe" link in our communications

• Request to review, correct, or request deletion of the personal information we hold about you by contacting us at the information below (subject to any legal or record-keeping obligations, including those under HIPAA and Medicare regulations, which may require us to retain certain health and billing records for a minimum period regardless of a deletion request)

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

 

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Novoleo Therapy and Fitness Phone: (561) 320-3211 Email: info@novoleotf.com Service Area: Palm Beach County and Martin County, Florida

This Privacy Policy addresses website and general business data practices only. For information about how we handle your Protected Health Information (PHI) in connection with your medical treatment, please refer to our HIPAA Notice of Privacy Practices.